CITY PUPS

Overview

People living in cities have a lot to consider when adopting a dog. Limited space, size, & other lifestyle factors create a unique set of needs to make sure that both owners & pups are set up for a happy & healthy life together.

CityPups is a mobile app that helps people living in cities find the perfect dog to adopt.

Project Outcome

I referenced the user interview with Chelsea in order to improve the adoption onboarding experience by:

• Putting myself in Chelsea's shoes to figure out missing details
• Displaying info based on Chelsea's (first-time dog owner) needs

My Role

UX UI Designer

Time Frame

1-day workshop (August 2023)

Background & Usability Testing

How the App Works

Testing the Experience

Chelsea lives in New York City & is interested in adopting a dog for the first time. Does CityPups help her find a dog that matches her needs?

During the workshop, I observed Chelsea walking through the onboarding experience & documented key findings as listed below:

What Went Well

• Different filters (such as size) narrow down matches
• Dog icons at the bottom of the screen add personality to the app

What Needs Improvement

• Chelsea is unable to select more than one option
• She would like there to be more details & options with her being a first-time dog owner
• Doesn't feel confident that her matches would be right for her 

Quotes

• Chelsea wants to figure out what dog would be best for her lifestyle
• Wants more details & questions on all the options
• "Being able to better filter to get a more curated match"
• "Having more confidence in knowing the dog I'm committing to bring into my home is a good fit for me"

Rapid Sketches

These sketches show various ways in which multiple options might be displayed. I believe that this would improve the experience because it would give Chelsea and other users the chance to accurately describe their living situation and preferences.

Final Wireframes

I sketched several new versions of the onboarding screens to show ways to improve some of the issues observed in the usability test.

• Weight ranges are now included for each size
  
• "No preference" is added as an option
  
• Changed the paw print icon to a dog's face for more consistency
  
• Selection states are more clearly portrayed

• Visuals of how a residence size might look are included
  
• The topic of space is split into 2 pages so the user feels accomplished for finishing a small task
  
  

• Changed to check boxes for more options & user freedom thus translating to having better-curated matches
  
• This selection style is used for other question(s)
  
  

• As hours of activity are changed on the slider, the type of activity changes 
  
• The speech bubble & dog were omitted to make room for more activity options
• Improved consistency in button design by having all the “continue” buttons purple & the “show me my matches” remaining green to signal the end of the questionnaire

Next Steps

• I would like to finish the entire onboarding process (from sign-up all the way up to the results page)
• Do user testing on the redesigned screens and make changes accordingly
• A skill I would like to get better at is doing quick sketches that implement UX UI principles & laws that are proven to help users